Support Services

We don't mind saying that Arrowhead's support personnel have the easiest job in the ePRO industry. They're not avoiding hard work - they work extremely hard when needed - it's just that ePRO-LOG™ has been engineered to be easier to operate than typical ePRO systems.

This easy to operate system provides efficiencies throughout Arrowhead's comprehensive support services including:

• Project management services are easier to perform because automated study start-up systems simplify processes.
• Training services are easier to perform because ePRO-LOG™'s flexible customization of form design and logic improves usability, thus reducing the training burden.
• Call support services are easier to perform because there are fewer data transmission errors, fewer hardware kit SKUs to troubleshoot, and fewer usability errors.
• Hardware fulfillment services are easier to perform because there is no need for custom manufactured cradles or sleds for data transmission and kits are more standardized.

"I can honestly say that you guys are the best of the companies providing these systems that I have worked with. You always have a positive, helpful attitude and get back with me on any question extremely efficiently!"-email received from study coordinator